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~isPartOf:"The journal of business & industrial marketing"
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The journal of business & industrial marketing
Tourism management : research, policies, practice
Journal of service management
4
Series on technology management
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Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
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ECONIS (ZBW)
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Hospitality servicescape effects on customer-employee interactions : a multilevel study
Kaminakis, Kostas
;
Karantinou, Kalipso
;
Koritos, Christos
; …
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 130-144
Persistent link: https://www.econbiz.de/10011995787
Saved in:
2
Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style
Boukis, Achilleas
;
Koritos, Christos
;
Daunt, Kate L.
; …
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012151947
Saved in:
3
Customer needing : a challenge for the seller offering
Strandvik, Tore
;
Holmlund, Maria
;
Edvardsson, Bo
- In:
The journal of business & industrial marketing
27
(
2012
)
2
,
pp. 132-141
Persistent link: https://www.econbiz.de/10009511737
Saved in:
4
Negative critical waves in business relationships : an extension of the critical incident perspective
Edvardsson, Bo
;
Kowalkowski, Christian
;
Strandvik, Tore
; …
- In:
The journal of business & industrial marketing
29
(
2014
)
4
,
pp. 284-294
Persistent link: https://www.econbiz.de/10010382830
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