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~isPartOf:"The journal of industrial relations : the journal of the Industrial Relations Society of Australia"
~subject:"Callcenter"
~subject:"working conditions"
~type_genre:"Article in journal"
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Callcenter
working conditions
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The journal of industrial relations : the journal of the Industrial Relations Society of Australia
Manufacturing & service operations management : M & SOM
19
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of industrial relations
12
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
The international journal of human resource management
11
Work, employment & society : a journal of the British Sociological Association
11
Production and operations management : an international journal of the Production and Operations Management Society
10
International employment relations review
9
Economic and industrial democracy : EID ; an international journal
8
ILR review : the journal of work and policy
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of services marketing
8
Economic and industrial democracy
7
Human relations
7
International labour review
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
CEPAL review
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Employee relations
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
SA journal of human resource management : SAJHRM
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The journal of industrial relations
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The service industries journal
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Administrative Sciences : open access journal
4
Applied economics
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Industrial relations journal
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Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
4
International journal of services and operations management
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Omega : the international journal of management science
4
The economic and labour relations review : ELRR
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Advances in industrial and labor relations
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Applied economics letters
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ECONIS (ZBW)
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1
Call centres and the quality of work life: towards a research agenda
Hannif, Zeenobiyah
;
Burgess, John
;
Connell, Julia
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 271-284
Persistent link: https://www.econbiz.de/10003762506
Saved in:
2
The labour process and union commitment within a banking services call centre
Rose, Ed
- In:
The journal of industrial relations : the journal of …
44
(
2002
)
1
,
pp. 49-61
Persistent link: https://www.econbiz.de/10001681557
Saved in:
3
Articulation work skills and the recognition of call centre competences in Australia
Hampson, Ian
;
Junor, Anne
;
Barnes, Alison
- In:
The journal of industrial relations : the journal of …
51
(
2009
)
1
,
pp. 45-58
Persistent link: https://www.econbiz.de/10009517506
Saved in:
4
Introduction: call centres, the networked economy and the value chain
Rainnie, Al
;
Barrett, Rowena
;
Burgess, John
;
Connell, Julia
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 195-208
Persistent link: https://www.econbiz.de/10003762468
Saved in:
5
Explaining employees' experience of work in outsourced call centres : the influence of clients, owners and temporary work agencies
Kinnie, Nicholas
;
Purcell, John
;
Adams, Mark
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 209-227
Persistent link: https://www.econbiz.de/10003762477
Saved in:
6
Learning to control: training and work organization in Australian call centres
Smith, Andrew
;
Smith, Erica
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 243-256
Persistent link: https://www.econbiz.de/10003762492
Saved in:
7
"Teaming up": teams and team sharing in call centres
Broek, Diane van den
;
Barnes, Alison
;
Townsend, Keith
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 257-269
Persistent link: https://www.econbiz.de/10003762499
Saved in:
8
Unions in the information economy: infoservice work and organizing in Australian call centres
Russell, Bob
- In:
The journal of industrial relations : the journal of …
50
(
2008
)
2
,
pp. 285-303
Persistent link: https://www.econbiz.de/10003762509
Saved in:
9
Cash for care under the NDIS : shaping care workers' working conditions?
MacDonald, Fiona
;
Charlesworth, Sara
- In:
The journal of industrial relations : the journal of …
58
(
2016
)
5
,
pp. 627-646
Persistent link: https://www.econbiz.de/10011565614
Saved in:
10
Austerity policies, "precarity" and the nonprofit workforce : a comparative study of UK and Canada
Cunningham, Ian
;
Baines, Donna
;
Shields, John
;
Lewchuk, …
- In:
The journal of industrial relations : the journal of …
58
(
2016
)
4
,
pp. 455-472
Persistent link: https://www.econbiz.de/10011531358
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