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~isPartOf:"The journal of services marketing"
~person:"Choi, Beom Joon"
~subject:"Complaint management"
~subject:"Product quality"
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Complaint management
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Choi, Beom Joon
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The journal of services marketing
European journal of marketing : EJM
1
Psychology & marketing
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Services marketing quarterly
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The service industries journal
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ECONIS (ZBW)
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The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
Kim, Hyun Sik
;
Choi, Beom Joon
- In:
The journal of services marketing
30
(
2016
)
4
,
pp. 384-397
Persistent link: https://www.econbiz.de/10011615454
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2
The impact of corporate social responsibility (CSR) and customer trust on the restoration of loyalty after service failure and recovery
Choi, Beom Joon
;
La, Suna
- In:
The journal of services marketing
27
(
2013
)
3
,
pp. 223-233
Persistent link: https://www.econbiz.de/10009761808
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