The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings
Hyun Sik Kim and Beomjoon Choi
| Year of publication: |
2016
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|---|---|
| Authors: | Kim, Hyun Sik ; Choi, Beom Joon |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 30.2016, 4, p. 384-397
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| Subject: | Customer citizenship behaviour | Customer experience quality | Customer-to-customer interaction quality | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Produktqualität | Product quality | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management | Arbeitsverhalten | Work behaviour | Dienstleistungsmarketing | Services marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSM-06-2014-0194 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011615454