The impact of outcome quality, interaction quality, and peer-to-peer quality on customer satisfaction with a hospital service
Beom Joon Choi; Hyun Sik Kim
| Year of publication: |
2013
|
|---|---|
| Authors: | Choi, Beom Joon ; Kim, Hyun Sik |
| Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 23.2013, 3, p. 188-204
|
| Subject: | Dienstleistungsqualität | Service quality | Soziale Beziehungen | Social relations | Kundenzufriedenheit | Customer satisfaction | Patienten | Patients | Krankenhaus | Hospital | Südkorea | South Korea |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009759418