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Push, scream, or leave : how do consumers cope with crowded retail stores?
Whiting, Anita - In: The journal of services marketing 23 (2009) 7, pp. 487-495
Persistent link: https://www.econbiz.de/10009525707
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Shopping motivation as a moderator in the retail service evaluation
Luk, Sherriff T. K.; Sharma, Piyush; Chen, Ivy S. N. - In: The journal of services marketing 27 (2013) 1, pp. 40-48
Persistent link: https://www.econbiz.de/10009723106
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Managing customer misbehavior : challenges and strategies
Harris, Lloyd C.; Daunt, Kate L. - In: The journal of services marketing 27 (2013) 4, pp. 281-293
Persistent link: https://www.econbiz.de/10009788853
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The servicescape as an antecedent to service quality and behavioral intentions
Hooper, Daire; Coughlan, Joseph; Mullen, Michael R. - In: The journal of services marketing 27 (2013) 4, pp. 271-280
Persistent link: https://www.econbiz.de/10009788854
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The effects of service on multichannel retailers' brand equity
White, Ryan C.; Joseph-Mathews, Sacha; Voorhees, Clay M. - In: The journal of services marketing 27 (2013) 4, pp. 259-270
Persistent link: https://www.econbiz.de/10009788860
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Gender and age as moderators in the service evaluation process
Sharma, Piyush; Chen, Ivy S. N.; Luk, Sherriff T. K. - In: The journal of services marketing 26 (2012) 2, pp. 102-114
Persistent link: https://www.econbiz.de/10009568252
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A framework for encouraging retail customer feedback
Celuch, Kevin; Robinson, Nadine M.; Walsh, Anna M. - In: The journal of services marketing 29 (2015) 4, pp. 280-292
Persistent link: https://www.econbiz.de/10011406403
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An alternative model of self-service retail technology adoption
Kaushik, Arun Kumar; Rahman, Zillur - In: The journal of services marketing 29 (2015) 5, pp. 406-420
Persistent link: https://www.econbiz.de/10011387953
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Retrospective: the importance of servicescapes in leisure service settings
Wakefield, Kirk L.; Blodgett, Jeffrey - In: The journal of services marketing 30 (2016) 7, pp. 686-691
Persistent link: https://www.econbiz.de/10011590914
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Linking service convenience to satisfaction : dimensions and key moderators
Benoit, Sabine; Klose, Sonja; Ettinger, Andreas - In: The journal of services marketing 31 (2017) 6, pp. 527-538
Persistent link: https://www.econbiz.de/10011801585