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Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem; Mukherjee, Avinandan; Malhotra, Neeru - In: The service industries journal 28 (2008) 1/2, pp. 117-138
Persistent link: https://www.econbiz.de/10003733025
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The impact of buying environment characteristics of retail websites
Kim, Jung-Hwan; Kim, Minjeong; Kandampully, Jay - In: The service industries journal 27 (2007) 7/8, pp. 865-880
Persistent link: https://www.econbiz.de/10003598823
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Conceptualization and assessment of E-service quality for luxury brands
Kim, Jung-Hwan; Kim, Minjeong - In: The service industries journal 40 (2020) 5/6, pp. 436-470
Persistent link: https://www.econbiz.de/10012208579
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Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru; Ashill, Nicholas; Lages, Cristiana R.; … - In: The service industries journal 42 (2022) 11/12, pp. 843-871
Persistent link: https://www.econbiz.de/10013362154