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Linking service climate to customer loyalty
Wang, Mei-ling - In: The service industries journal 35 (2015) 7/8, pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
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Antecedents and consequences of service quality in consumer evaluation of self-service internet technologies
Shamdasani, Prem; Mukherjee, Avinandan; Malhotra, Neeru - In: The service industries journal 28 (2008) 1/2, pp. 117-138
Persistent link: https://www.econbiz.de/10003733025
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What makes a good citizen in service settings?
Wang, Mei-ling - In: The service industries journal 29 (2009) 5/6, pp. 621-634
Persistent link: https://www.econbiz.de/10003880543
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Understanding the role of frontline employee felt obligation in services
Malhotra, Neeru; Ashill, Nicholas; Lages, Cristiana R.; … - In: The service industries journal 42 (2022) 11/12, pp. 843-871
Persistent link: https://www.econbiz.de/10013362154