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~isPartOf:"The service industries journal"
~source:"econis"
~subject:"Customer service"
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Customer service
Dienstleistung
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service design
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transformative service research
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Belanche, Daniel
1
Casaló, Luis V.
1
Chew, Patricia Y. P.
1
Ding, Xin
1
Falter, Mareike
1
Flavián Blanco, Carlos
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Hadwich, Karsten
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Henten, Anders
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Ho, Bach Quang
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Hofmeister, Johannes
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The service industries journal
International journal of hospitality management
17
The journal of services marketing
16
Journal of service management
7
SpringerLink / Bücher
7
International journal of contemporary hospitality management
5
Journal of retailing and consumer services
5
Journal of business research : JBR
4
Journal of service research
4
Journal of service research : JSR
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Journal of service theory and practice
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International journal of services and operations management
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Journal of hospitality marketing & management
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Management decision : MD
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Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
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Business process management journal
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Human resource management review
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International journal of innovation management
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International journal of pharmaceutical and healthcare marketing : IJPHM
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International journal of services and standards
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International journal of services, economics and management
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Journal of service theory and practice : JSTP
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Management science : journal of the Institute for Operations Research and the Management Sciences
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Schriften zu Marketing und Management
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Services marketing quarterly
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Springer eBook Collection / Business and Economics
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TCW
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The Cornell hospitality quarterly
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Tourism management : research, policies, practice
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(Inst. for Gov. Research. Service Monographs of the U.S. Gov.
1
A Research Agenda for Service Marketing
1
Arbeitspapier / Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
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Asia Pacific journal of marketing and logistics
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Asian business & management
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Australasian marketing journal
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
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Berichte aus der Volkswirtschaft
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Betriebliche Tertiarisierung : der ganzheitliche Wandel vom Produktionsbetrieb zum dienstleistenden Problemlöser
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1
Service encounters as bases for innovation
Sundbo, Jon
;
Sundbo, Donna
;
Henten, Anders
- In:
The service industries journal
35
(
2015
)
5/6
,
pp. 255-274
Persistent link: https://www.econbiz.de/10011299600
Saved in:
2
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
3
Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel
;
Casaló, Luis V.
;
Flavián Blanco, Carlos
- In:
The service industries journal
40
(
2020
)
3/4
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
Saved in:
4
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
5
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
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