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USA
Dienstleistungssektor
267
Service industry
267
Customer satisfaction
171
Kundenzufriedenheit
171
Dienstleistungsqualität
135
Service quality
135
Großbritannien
90
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90
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79
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79
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67
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67
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55
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43
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43
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43
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42
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33
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21
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customer satisfaction
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18
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17
Performance-Messung
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Altinay, Levent
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Kedir, Abbi Mamo
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Williams, Colin C.
2
Bednarzik, Robert W.
1
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1
Beyers, William B.
1
Canter, Deborah D.
1
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1
Chih, Wen-hai
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Kavanagh, Michael J.
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Kuo, Chun-min
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Lu, Jin-ray
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Malhotra, Neeru
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Michel, John W.
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The service industries journal
Working paper / National Bureau of Economic Research, Inc.
284
Discussion paper / Centre for Economic Policy Research
126
Discussion paper series / IZA
93
NBER working paper series
86
Journal of international money and finance
64
Applied economics
63
LIS Working Paper Series
53
The American economic review
46
Discussion paper
45
IZA Discussion Papers
44
NBER Working Paper
43
Economics letters
42
SpringerLink / Bücher
40
Applied financial economics
39
Working paper
38
The review of economics and statistics
37
International journal of hospitality management
35
The economic journal : the journal of the Royal Economic Society
35
The journal of economic history
34
Europäische Hochschulschriften / 5
32
CESifo working papers
30
Journal of money, credit and banking : JMCB
30
The journal of finance : the journal of the American Finance Association
30
Working paper series / European Central Bank
30
LIS working paper series
29
Journal of macroeconomics
28
Economic modelling
27
ECB Working Paper
26
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
26
Working paper series / Luxembourg Income Study
25
European economic review : EER
24
Journal of business research : JBR
24
Mitteilungen aus der Arbeitsmarkt- und Berufsforschung
24
The journal of futures markets
24
Economic inquiry : journal of the Western Economic Association International
23
IMF working paper
23
Journal of banking & finance
23
Research policy : policy, management and economic studies of science, technology and innovation
23
International review of economics & finance : IREF
22
The journal of real estate finance and economics
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ECONIS (ZBW)
17
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1
From disconfirmation to switching : an empirical investigation of switching intentions after service failure and recovery
Chih, Wen-hai
;
Wang, Kai-yu
;
Hsu, Li-chun
;
Cheng, I-shin
- In:
The service industries journal
32
(
2012
)
8
,
pp. 1305-1321
Persistent link: https://www.econbiz.de/10009553148
Saved in:
2
The service industry research imperative
Beyers, William B.
- In:
The service industries journal
32
(
2012
)
3/4
,
pp. 657-682
Persistent link: https://www.econbiz.de/10009510650
Saved in:
3
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
4
Employment in services : perspectives on part-time employment growth in North America
Robinson, Olive
- In:
The service industries journal
13
(
1993
)
3
,
pp. 1-18
Persistent link: https://www.econbiz.de/10001146102
Saved in:
5
The 'quality' of US jobs
Bednarzik, Robert W.
- In:
The service industries journal
8
(
1988
)
2
,
pp. 127-135
Persistent link: https://www.econbiz.de/10001050873
Saved in:
6
Integration of planning and execution in service innovation
Stiltaloppi, Jaakko
;
Toivonen, Marjy
- In:
The service industries journal
35
(
2015
)
4
,
pp. 197-216
Persistent link: https://www.econbiz.de/10011296272
Saved in:
7
Special issue: services industries and the informal economy
Kedir, Abbi Mamo
(
ed.
);
Williams, Colin C.
(
ed.
); …
-
2018
Persistent link: https://www.econbiz.de/10011884592
Saved in:
8
Services industries and the informal economy : an introduction
Kedir, Abbi Mamo
;
Williams, Colin C.
;
Altinay, Levent
- In:
The service industries journal
38
(
2018
)
11/12
,
pp. 645-649
Persistent link: https://www.econbiz.de/10011884593
Saved in:
9
Home production, market production and the changing allocation of consumption expenditures on service
Hammes, David L.
- In:
The service industries journal
12
(
1992
)
3
,
pp. 311-323
Persistent link: https://www.econbiz.de/10001129794
Saved in:
10
Determinants of change in service employment in the United States 1998-2005: findings based on a new classification of industries
Beyers, William
- In:
The service industries journal
30
(
2010
)
3/4
,
pp. 531-547
Persistent link: https://www.econbiz.de/10003980758
Saved in:
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