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Impact of co-production on consumer perception of empowerment
Harrison, Tina; Waite, Kathryn - In: The service industries journal 35 (2015) 10, pp. 502--520
Persistent link: https://www.econbiz.de/10011333309
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Linking service climate to customer loyalty
Wang, Mei-ling - In: The service industries journal 35 (2015) 7/8, pp. 403-414
Persistent link: https://www.econbiz.de/10011337128
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Explicating customer orientation's influence on frontline employee satisfaction
Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151
Persistent link: https://www.econbiz.de/10011296301
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Cultural influences on B2B service quality-satisfaction-loyalty
Lee, Myungho; Kang, Mincheol; Kang, Ju Young - In: The service industries journal 39 (2019) 3/4, pp. 229-249
Persistent link: https://www.econbiz.de/10012203278
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The impact of social cues on passengers' travel experience
Ittamalla, Rajesh; Kumar, Daruri Venkata Srinivas - In: The service industries journal 39 (2019) 3/4, pp. 299-318
Persistent link: https://www.econbiz.de/10012203294
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Tourism-based customer engagement : the construct, antecedents, and consequences
Rather, Raouf Ahmad; Hollebeek, Linda D.; Islam, Jamid Ul - In: The service industries journal 39 (2019) 7/8, pp. 519-540
Persistent link: https://www.econbiz.de/10012204712
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Self-identification with a heritage tourism site, visitors’ engagement and destination loyalty : the mediating effects of overall satisfaction
Alrawadieh, Ziad; Prayag, Girish; Alrawadieh, Zaid; … - In: The service industries journal 39 (2019) 7/8, pp. 541-558
Persistent link: https://www.econbiz.de/10012204729
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Investigating the effects of tourist engagement on satisfaction and loyalty
Mostafa Rasoolimanesh, S.; Shuhaida Md Noor; Schuberth, … - In: The service industries journal 39 (2019) 7/8, pp. 559-574
Persistent link: https://www.econbiz.de/10012204733
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Visitors' loyalty and price perceptions : the role of customer engagement
Bergel, Maxi; Brock, Christian - In: The service industries journal 39 (2019) 7/8, pp. 575-589
Persistent link: https://www.econbiz.de/10012204737
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Workplace spirituality : customer engagement Nexus : the mediated role of spiritual leadership on customer-oriented boundary-spanning behaviors
Bayighomog, Steven W.; Arasli, Huseyin - In: The service industries journal 39 (2019) 7/8, pp. 637-661
Persistent link: https://www.econbiz.de/10012204758