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Service orientation : antecedents, outcomes, and implications for hospitality research and practice
Teng, Chih-ching; Barrows, Clayton W. - In: The service industries journal 29 (2009) 9/10, pp. 1413-1435
Persistent link: https://www.econbiz.de/10003914942
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Effects of ethical sales behaviour, expertise, corporate reputation, and performance on relationship quality and loyalty
Ou, Wei-ming; Shih, Chia-mei; Chen, Chin-yuan; Tseng, … - In: The service industries journal 32 (2012) 5, pp. 773-787
Persistent link: https://www.econbiz.de/10009535899
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Online relationship avoidance over time
Ha, Hong Youl; Lee, Je-won - In: The service industries journal 32 (2012) 9, pp. 1451-1468
Persistent link: https://www.econbiz.de/10009579523
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Commitment, satisfaction, and customer loyalty : a theoretical explanation of the "satisfaction trap"
Wu, Xiaobo; Zhou, Haojun; Wu, Dong - In: The service industries journal 32 (2012) 11, pp. 1759-1774
Persistent link: https://www.econbiz.de/10009581431
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The effect of multi-channel Service quality on mobile customer loyalty in an online-and-mobile retail context
Lin, Hsin-hui - In: The service industries journal 32 (2012) 11, pp. 1865-1882
Persistent link: https://www.econbiz.de/10009582169
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The role of customer affection and trust in loyalty rebuilding after service failure and recovery
La, Suna; Choi, Beom Joon - In: The service industries journal 32 (2012) 1/2, pp. 105-125
Persistent link: https://www.econbiz.de/10009427702
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Service recovery, satisfaction and behaviour intentions : analysis of compensation and social comparison communication strategies
Vázquez Casielles, Rodolfo; Iglesias Argu͏̈elles, Víctor - In: The service industries journal 32 (2012) 1/2, pp. 83-103
Persistent link: https://www.econbiz.de/10009427705
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Moderating role of a priori customer-firm relationship in service recovery situations
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: The service industries journal 32 (2012) 1/2, pp. 59-82
Persistent link: https://www.econbiz.de/10009427710
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Retail service quality as a key activator of grocery store loyalty
Martinelli, Elisa; Balboni, Bernardo - In: The service industries journal 32 (2012) 14, pp. 2233-2247
Persistent link: https://www.econbiz.de/10009620195
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Adjusted expectations, satisfaction and loyalty development
Rufín, Ramón; Medina, Cayetano; Rey, Manuel - In: The service industries journal 32 (2012) 14, pp. 2185-2202
Persistent link: https://www.econbiz.de/10009620216