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Extra- and intra-organizational drivers of workplace diviance
Walsh, Gianfranco - In: The service industries journal 34 (2014) 14, pp. 1134-1153
Persistent link: https://www.econbiz.de/10010412907
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Customer orientation, engagement, and developing positive emotional labor
Yoo, Jay Jaewon; Arnold, Todd J. - In: The service industries journal 34 (2014) 16, pp. 1272-1288
Persistent link: https://www.econbiz.de/10010492120
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Antecedents of emotional attachment of social media users
Wang, Tien; Yeh, Ralph Keng-Jung; Yen, David C.; … - In: The service industries journal 36 (2016) 9/10, pp. 438-451
Persistent link: https://www.econbiz.de/10011579225
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Does emotional labor moderate customer participation and buying?
Seger-Guttmann, Tali; Medler-Liraz, Hana - In: The service industries journal 36 (2016) 7/8, pp. 356-373
Persistent link: https://www.econbiz.de/10011564156
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Does culture affect sentiments expressed in cruise tours' eWOM?
Buzova, Daniela; Sanz Blas, Silvia; Cervera-Taulet, Amparo - In: The service industries journal 39 (2019) 2, pp. 154-173
Persistent link: https://www.econbiz.de/10012203259
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Effects of social support and grateful disposition on employees' psychological well-being
Cho, Sanglee - In: The service industries journal 39 (2019) 11/12, pp. 799-819
Persistent link: https://www.econbiz.de/10012205852
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Analysis of consumers' attitudinal and emotional factors on luxury apparel brand purchase intentions
Wang, Stephen W.; Pelton, Lou E.; Hsu, Maxwell K. - In: The service industries journal 39 (2019) 11/12, pp. 836-854
Persistent link: https://www.econbiz.de/10012205862
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Emotional prototypes, emotional memory usages, and customer satisfaction
Akgün, Ali E.; Keskin, Halit; Alan, Alev Kocak - In: The service industries journal 37 (2017) 7/8, pp. 494-520
Persistent link: https://www.econbiz.de/10011760451
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Perceived fear, empathy and financial donations to charitable services
O'Loughlin Banks, Jennifer; Raciti, Maria M. - In: The service industries journal 38 (2018) 5/6, pp. 343-359
Persistent link: https://www.econbiz.de/10011848101
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Quality and productivity : role conflict in the service context
Luria, Gil; Yagil, Dana; Gal, Iddo - In: The service industries journal 34 (2014) 11/12, pp. 955-973
Persistent link: https://www.econbiz.de/10010394582