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Dienstleistungsqualität
3
Service quality
3
Customer satisfaction
2
Kundenzufriedenheit
2
Bank
1
Confidence
1
Corporate reputation
1
Correction
1
Customer feedback
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Digitalisierung
1
Digitization
1
E-commerce
1
Einzelhandel
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Electronic Commerce
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Firmenimage
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Hotel industry
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Hotellerie
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Retail trade
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Technischer Fortschritt
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Vertrauen
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Welt
1
World
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employee reports
1
human factor
1
interdependence
1
locus of control
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organizational support
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service
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service climate
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society
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technology
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Kandampully, Jay
8
Kim, Jung-Hwan
3
Kim, Minjeong
3
Hu, Hsin-Hui
2
Juwaheer, Thanika Devi
2
Bilgihan, Anil
1
Chen, Chi-Ting
1
Hu, Hsin-Yi
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Hu, Hsin-hui
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Hussain, Kashif
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Kashif Hussain
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Li, Daisy K.
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Nadijri, Halil
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The service industries journal
Journal of Service Management
20
Journal of service management
12
Managing service quality : MSQ ; an international journal
12
International Journal of Contemporary Hospitality Management
7
International journal of contemporary hospitality management
6
International journal of hospitality management
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Journal of business research : JBR
3
Management decision : MD
3
The Service Industries Journal
3
Tourism management : research, policies, practice
3
China economic review : an international journal
2
European journal of marketing : EJM
2
International journal of quality & reliability management
2
Journal of Hospitality and Tourism Technology
2
Journal of Services Marketing
2
Journal of consumer behaviour : an international research review
2
Journal of hospitality marketing & management
2
Journal of retailing and consumer services
2
Journal of vacation marketing : an international journal
2
Management Decision
2
Marketing Intelligence & Planning
2
Marketing intelligence & planning
2
Measuring Business Excellence
2
The journal of product & brand management
2
Total quality management
2
Tourism Review
2
World Journal of Entrepreneurship, Management and Sustainable Development
2
World Review of Entrepreneurship, Management and Sustainable Development
2
Worldwide Hospitality and Tourism Themes
2
China Economic Review
1
European Business Review
1
European Journal of Innovation Management
1
European Journal of Marketing
1
Global cases on hospitality industry
1
International Journal of Physical Distribution & Logistics Management
1
International Journal of Quality & Reliability Management
1
International Journal of Quality and Service Sciences
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International journal of management and economics
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ECONIS (ZBW)
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OLC EcoSci
4
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1
Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study
Hu, Hsin-Hui
;
Kandampully, Jay
;
Juwaheer, Thanika Devi
- In:
The service industries journal
29
(
2009
)
1-2
,
pp. 111-126
Persistent link: https://www.econbiz.de/10008238860
Saved in:
2
Relationships and impacts of service quality, perceived value, customer satisfaction, and image : an empirical study
Hu, Hsin-hui
;
Kandampully, Jay
;
Juwaheer, Thanika Devi
- In:
The service industries journal
29
(
2009
)
1/2
,
pp. 111-125
Persistent link: https://www.econbiz.de/10003849576
Saved in:
3
Factors affecting employee willingness to report customer feedback
Hu, Hsin-Hui
;
Parsa, H. G.
;
Chen, Chi-Ting
;
Hu, Hsin-Yi
- In:
The service industries journal
36
(
2016
)
1/2
,
pp. 21-36
Persistent link: https://www.econbiz.de/10011564496
Saved in:
4
The Impact of Buying Environment Characteristics of Retail Websites
Kim, Jung-Hwan
;
Kim, Minjeong
;
Kandampully, Jay
- In:
The service industries journal
27
(
2007
)
7
,
pp. 865-880
Persistent link: https://www.econbiz.de/10007797092
Saved in:
5
The Impact of Buying Environment Characteristics of Retail Websites
Kim, Jung-Hwan
;
Kim, Minjeong
;
Kandampully, Jay
- In:
The service industries journal
27
(
2007
)
7-8
,
pp. 865-880
Persistent link: https://www.econbiz.de/10007887400
Saved in:
6
Zone of tolerance for banks: a diagnostic model of service quality
Nadiri, Halil
;
Kandampully, Jay
;
Hussain, Kashif
- In:
The service industries journal
29
(
2009
)
11
,
pp. 1547-1564
Persistent link: https://www.econbiz.de/10008328663
Saved in:
7
Zone of tolerance for banks : a diagnostic model of service quality
Nadijri, Halil
;
Kandampully, Jay
;
Kashif Hussain
- In:
The service industries journal
29
(
2009
)
11/12
,
pp. 1547-1564
Persistent link: https://www.econbiz.de/10003928499
Saved in:
8
The impact of buying environment characteristics of retail websites
Kim, Jung-Hwan
;
Kim, Minjeong
;
Kandampully, Jay
- In:
The service industries journal
27
(
2007
)
7/8
,
pp. 865-880
Persistent link: https://www.econbiz.de/10003598823
Saved in:
9
Unifying technology and people : revisiting service in a digitally transformed world
Kandampully, Jay
;
Bilgihan, Anil
;
Li, Daisy K.
- In:
The service industries journal
42
(
2022
)
1/2
,
pp. 21-41
Persistent link: https://www.econbiz.de/10013167400
Saved in:
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