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Patient participation : the impact of diagnosis and individual characteristics
Schramm, Mary E.; Ghosh Chowdhury, Tilottama; … - In: The service industries journal 43 (2023) 13/14, pp. 989-1009
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014338650
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The mediating role of commitment in healthcare B2B marketing
Sohn, Yong Seok; Seung, Kenny Y.; Seo, Sang Yun; Kim, … - In: The service industries journal 33 (2013) 13/14, pp. 1381-1401
Persistent link: https://ebvufind01.dmz1.zbw.eu/10010205247
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Designing a medicalized wellness service : balancing hospitality and hospital features
Russell-Bennett, Rebekah; Glavas, Charmaine; Previte, … - In: The service industries journal 37 (2017) 9/10, pp. 657-680
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011718020
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The influence of hospitable design and service on patient responses
Suess, Courtney; Mody, Makarand Amrish - In: The service industries journal 38 (2018) 1/2, pp. 127-147
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011848050
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Understanding hospital quality : the case of cumulative and balanced quality
Anderson, Sidney T.; Smith, J. S. - In: The service industries journal 38 (2018) 3/4, pp. 182-200
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011848068
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Rating healthcare services : consumer satisfaction vs. health system performance
Horodnic, Adrian V.; Apetrei, Andreea; Luca, … - In: The service industries journal 38 (2018) 13/14, pp. 974-994
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011962031
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Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish - In: The service industries journal 43 (2023) 7/8, pp. 423-453
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014321599
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How satisfactory are empathetic care and robotic assistance in telemedicine services?
Saxena, Shilpi; Prashar, Anupama - In: The service industries journal 43 (2023) 11/12, pp. 827-853
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014321627
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Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney; Alkire, Linda; Rayburn, Steven W. - In: The service industries journal 38 (2018) 1/2, pp. 99-113
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011848039
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Antecedents and consequences of co-creation in credence-based service contexts
Kasnakoglu, Berna Tari - In: The service industries journal 36 (2016) 1/2, pp. 1-20
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011564479