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~isPartOf:"The service industries journal"
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The service industries journal
Journal of macromarketing : examining the interactions among markets, marketing, and society
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Australasian marketing journal
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Journal of historical research in marketing
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Journal of Historical Research in Marketing
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Journal of macromarketing
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Macromarketing - a global focus ; Vol. 1
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European business review : EBR ; the official journal of the International Management Centres, Europe
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European journal of marketing : EJM
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New essays in marketing theory
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Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
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Australian industry - what policy?
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History of marketing thought ; Volume 3
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Journal of retailing and consumer services
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Legends in marketing
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The SAGE handbook of marketing theory
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Perception Gaps in Customer Expectations: Managers Versus Service Providers and Customers
Luk, Sherriff T.K.
;
Layton, Roger
- In:
The service industries journal
22
(
2002
)
2
,
pp. 109-128
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