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Trust theory and customer services research : theoretical review and synthesis
Isaeva, Neve; Gruenewald, Kira; Saunders, Mark - In: The service industries journal 40 (2020) 15/16, pp. 1031-1063
Persistent link: https://www.econbiz.de/10012403816
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The management of post-merger cultural integration: implications from the hotel industry
Saunders, Mark; Altinay, Levent; Riordan, Katharine - In: The service industries journal 29 (2009) 10, pp. 1359-1376
Persistent link: https://www.econbiz.de/10008312357
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The management of post-merger cultural integration: implications from the hotel industry
Saunders, Mark; Altinay, Levent; Riordan, Katharine - In: The service industries journal 29 (2009) 9-10, pp. 1359-1376
Persistent link: https://www.econbiz.de/10008334536
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Developing the service template process: From measurement to agendas for improvement
Williams, Christine; Saunders, Mark - In: The service industries journal 26 (2006) 5, pp. 581
Persistent link: https://www.econbiz.de/10007266985