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The D&D Model - Dimensions and Domains of Relationship Quality Perceptions
Holmlund, Maria - In: The service industries journal 21 (2001) 3, pp. 13-36
Persistent link: https://www.econbiz.de/10006274626
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Relationship Marketing: The Importance of Customer-Perceived Service Quality in Retail Banking
Holmlund, Maria; Kock, Sören - In: The service industries journal 16 (1996) 3, pp. 287-304
Persistent link: https://www.econbiz.de/10007327804
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The evolution of service innovation research : a critical review and synthesis
Carlberg, Per; Kindström, Daniel; Kowalkowski, Christian - In: The service industries journal 34 (2014) 5, pp. 373-398
Persistent link: https://www.econbiz.de/10010379368