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The service industries journal
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The alignment of service architecture and organizational structure
Liu, Yang
;
Wei, Jiang
;
Zhou, Dan
;
Ying, Ying
;
Huo, Baofeng
- In:
The service industries journal
36
(
2016
)
9/10
,
pp. 396-415
Persistent link: https://www.econbiz.de/10011579213
Saved in:
2
Gender differences in the antecedents of trust in mobile social networking services
Gong, Xiuyuan
;
Liu, Zhiying
;
Wu, Tailai
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 400-426
Persistent link: https://www.econbiz.de/10012498582
Saved in:
3
To wait or not to wait : effect of apologies and explanations on customer call abandonment
Wu, Jintao
;
Wu, Tong
;
Zhang, Hongbin
;
Schlegelmilch, Bodo B.
- In:
The service industries journal
44
(
2024
)
11/12
,
pp. 851-872
Persistent link: https://www.econbiz.de/10015050134
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