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A framework for innovative service design
Furrer, Olivier; Sudharshan, Devanathan; Tsiotsou, … - In: The service industries journal 36 (2016) 9/10, pp. 452-471
Persistent link: https://www.econbiz.de/10011579233
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Perceived customer contact centre quality : conceptual foundation and scale development
Dun, Zanna van; Bloemer, Josée; Henseler, Jörg - In: The service industries journal 31 (2011) 7/8, pp. 1347-1363
Persistent link: https://www.econbiz.de/10009154343
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Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van; Bloemer, Johanna M.; Henseler, Jörg - In: The service industries journal 32 (2012) 1/2, pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
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Physicians' appraisal of mobile health monitoring
Okazaki, Shintaro; Cstañeda, J. Alberto; Sanz Blas, Silvia - In: The service industries journal 33 (2013) 13/14, pp. 1326-1344
Persistent link: https://www.econbiz.de/10010205261