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Policy and practice: an investigation of organizational change for service quality in the public sector in Northern Ireland
Hazlett, Shirley-Ann; Hill, Frances - In: Total quality management 11 (2000) 4, pp. 515-520
Persistent link: https://www.econbiz.de/10007180285
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Total quality management and business process re-engineering: A study of incremental and radical approaches to change management at BTNI
Hill, Frances M.; Collins, Lee K. - In: Total quality management 10 (1999) 1, pp. 37-46
Persistent link: https://www.econbiz.de/10007187416
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Leveraging organizational transformation through incremental and radical approaches to change: Three case studies
Collins, Lee K.; Hill, Frances M. - In: Total quality management 9 (1998) 4-5, pp. S30
Persistent link: https://www.econbiz.de/10007192068
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An attempt to measure service quality at a Belfast maternity hospital: Some methodological issues and some results
Hill, Frances M.; McCrory, Marlena L. - In: Total quality management 8 (1997) 5, pp. 229-242
Persistent link: https://www.econbiz.de/10007196011