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Total quality management
Journal of Service Management
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Journal of service management
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Managing service quality : MSQ ; an international journal
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The service industries journal
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International Journal of Contemporary Hospitality Management
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International journal of contemporary hospitality management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism management : research, policies, practice
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Service quality to service loyalty: A relationship which goes beyond customer services
Kandampully, Jay
- In:
Total quality management
9
(
1998
)
6
,
pp. 431-444
Persistent link: https://www.econbiz.de/10007190095
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2
Quality management in retailing through 'service-product design'
Kandampully, Jay
- In:
Total quality management
8
(
1997
)
1
,
pp. 41-54
Persistent link: https://www.econbiz.de/10007200796
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