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Gustafsson, Anders
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Bergman, Bo
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Edvardsson, Bo
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Ekdahl, Fredrik
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Johnson, Michael D.
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Total quality management
Journal of Service Management
42
Journal of business research : JBR
34
Journal of service management
28
Managing service quality : MSQ ; an international journal
13
International journal of quality and service sciences
12
International journal of service industry management : IJSIM
11
The TQM Journal
11
Journal of Services Marketing
10
Journal of retailing and consumer services
10
Conjoint measurement : methods and applications
9
Journal of operations management : publ. quarterly by the American Production & Inventory Control Society, Inc
8
Journal of service research : JSR
8
The journal of services marketing
7
International Journal of Quality and Service Sciences
6
Production and operations management : an international journal of the Production and Operations Management Society
6
Quality management journal : QMJ
6
The TQM journal : the international review of organizational improvement
6
Journal of service research
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Creativity and innovation management
4
Decision line
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of production economics
4
Journal of Business Research
4
Psychology & marketing
4
Conjoint measurement : methods and applications ; with 91 tables
3
International Journal of Operations & Production Management
3
Journal of retailing
3
Journal of the Academy of Marketing Science
3
Research handbook on services management
3
The journal of product innovation management : an internat. publication of the Product Development & Management Association
3
European Journal of Marketing
2
European journal of operational research : EJOR
2
IFN Working Paper
2
IFN working paper
2
Innovating for trust
2
International journal of product development : IJPD
2
Involving customers in new service development
2
Journal of operations management
2
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The effects of satisfaction and loyalty on profits and growth: products versus services
Edvardsson, Bo
;
Johnson, Michael D.
;
Gustafsson, Anders
; …
- In:
Total quality management
11
(
2000
)
7
,
pp. 917-928
Persistent link: https://www.econbiz.de/10007178171
Saved in:
2
Conjoint analysis: A useful tool in the design process
Gustafsson, Anders
;
Ekdahl, Fredrik
;
Bergman, Bo
- In:
Total quality management
10
(
1999
)
3
,
pp. 327-344
Persistent link: https://www.econbiz.de/10007186744
Saved in:
3
The new quality tools
Gustafsson, Anders
- In:
Total quality management
8
(
1997
)
2-3
,
pp. S167
Persistent link: https://www.econbiz.de/10007198790
Saved in:
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