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Internet-banking customer analysis based on perceptions of service quality in Taiwan
Liang, Chih-Chin; Wu, Pei-Ching - In: Total quality management & business excellence : an … 26 (2015) 5/6, pp. 550-568
Persistent link: https://www.econbiz.de/10011305706
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E-service quality perceptions : an empirical analysis of the Chinese e-retailing industry
Zhang, Min; Huang, Lili; He, Zhen; Wang, Alan G. - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1357-1372
Persistent link: https://www.econbiz.de/10011528320
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Can non-life insurers improve policyholder relationships in onlie services?
Yu, Tsu-Wei - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 825-839
Persistent link: https://www.econbiz.de/10011977050
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E-service quality and relationship quality on dealer satisfaction : channel power as a moderator
Chang, Hsin Hsin; Lee, Chin-ho; Lai, Chi-yuan - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 855-873
Persistent link: https://www.econbiz.de/10009625446
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Special issue: e-Service : quality, satisfaction, behaviors and loyalty
Dahlgaard, Jens Jörn (contributor) - 2012
Persistent link: https://www.econbiz.de/10009625488
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The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore; Marimon, Frederic; Casadesús, … - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
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The influence of electronic service quality on loyalty in postal services : the mediating role of satisfaction
Águila-Obra, Ana Rosa del; Padilla-Meléndez, Antonio; … - In: Total quality management & business excellence : an … 24 (2013) 10, pp. 1111-1123
Persistent link: https://www.econbiz.de/10009793746
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The impact of e-service quality, customer satisfaction and loyalty on e-marketing: moderating effect of perceived value
Chang, Hsin Hsin; Wang, Yao-hua; Yang, Wen-ying - In: Total quality management & business excellence : an … 20 (2009) 3/4, pp. 423-443
Persistent link: https://www.econbiz.de/10003862531
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Internet service quality and customer satisfaction : examining internet banking in Greece
Santouridis, Ilias; Trivellas, Panagiotis; Reklitis, … - In: Total quality management & business excellence : an … 20 (2009) 1/2, pp. 223-239
Persistent link: https://www.econbiz.de/10003859044
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Exploring paths between web adoption and firm performance : the mediating effect of customer satisfaction, corporate image, market expansion and internal efficiency
González, Jose M. Hurtado; Cámara, Sebastian Bruque; … - In: Total quality management & business excellence : an … 20 (2009) 9/10, pp. 1055-1074
Persistent link: https://www.econbiz.de/10003921613