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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
~person:"Abdullateef, Aliyu Olayemi"
~subject:"Dienstleistungsqualität"
~subject:"Kommunalverwaltung"
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Dienstleistungsqualität
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Does customer relationship management influence call centre quality performance? : an empirical industry analysis
Abdullateef, Aliyu Olayemi
;
Salniza Md. Salleh
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1035-1045
Persistent link: https://www.econbiz.de/10009793761
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