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Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando; Corbò, Michele - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
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Does the implementation of quality standards freeze action modes?
Greenhut, Ayala Kobo; Magnezi, Racheli; Ben-Shlomo, Izhar - In: Total quality management & business excellence : an … 28 (2017) 13, pp. 1609-1616
Persistent link: https://www.econbiz.de/10011817011
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Application of the total quality management approach in a Spanish retailer : the case of Mercadona
Callejo Miguel, Blanco; Broncano Santiago, Gutierrez - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1365-1381
Persistent link: https://www.econbiz.de/10008824952
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Adapted customer relationship management implementation framework : facilitating value creation in nursing homes
Gulliver, Stephen R.; Joshi, Uday B.; Michell, Vaughan - In: Total quality management & business excellence : an … 24 (2013) 9, pp. 991-1003
Persistent link: https://www.econbiz.de/10009793767
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The effect of TQM practices on employee satisfaction and loyalty in government
Chang, C. C.; Chiu, C. M.; Chen, C. A. - In: Total quality management & business excellence : an … 21 (2010) 11/12, pp. 1299-1314
Persistent link: https://www.econbiz.de/10008824960
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ROFO principle generates ownership, commitment and team learning : mindset change before implementing total quality management
Goh, Ah Bee - In: Total quality management & business excellence : an … 26 (2015) 7/8, pp. 854-874
Persistent link: https://www.econbiz.de/10011388428