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~isPartOf:"Total quality management & business excellence : an official journal of the European Society for Organisational Excellence"
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
The journal of services marketing
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A multilevel analysis of customer engagement, its antecedents, and the effects on service innovation
Chen, Ja-Shen
;
Weng, Hua-Hung Robin
;
Huang, Chio-Lun
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 410-428
Persistent link: https://www.econbiz.de/10011854070
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