//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Tourism management : research, policies, practice"
~person:"Berenguer Contrí, Gloria"
~person:"Grün, Bettina"
~subject:"Hotellerie"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Der Staat in Augenhöhe? Durch...
Similar by subject
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Hotellerie
Beziehungsmarketing
2
Customer satisfaction
2
Dienstleistungsqualität
2
Hotel industry
2
Kundenzufriedenheit
2
Relationship marketing
2
Service quality
2
Affordance
1
Betriebliche Wertschöpfung
1
Brand equity
1
Brand image
1
Brand management
1
Consumer behaviour
1
Customer integration
1
Customer participation
1
Customer perception
1
Customer service
1
Customer value
1
Ethiopia
1
Hotels
1
IT-enabled customer service systems
1
Konsumentenverhalten
1
Kundenintegration
1
Kundenservice
1
Kundenwert
1
Markenführung
1
Markenimage
1
Marketing management
1
Marketingmanagement
1
Perceived value
1
Service personalization
1
Share shift
1
System design
1
Value co-creation
1
Value creation
1
Äthiopien
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Berenguer Contrí, Gloria
Grün, Bettina
Adongo, Raymond
1
Agyeiwaah, Elizabeth
1
Barreda, Albert A.
1
Baruca, Petra Zabukovec
1
Bilgihan, Anil
1
Boo, Soyoung
1
Bose, Indranil
1
Bradley, Graham L.
1
Brey, Eric T.
1
Casidy, Riza
1
Chen, Po-Ju
1
Chen, Shuixia
1
Cole, Shu Tian
1
Cui, Geng
1
Cui, Yuanyuan
1
Dimache, Alexandru
1
Dogru, Tarik
1
Fabjan, Daša
1
Gao, Baojun
1
Geetha, M.
1
González-Mansilla, Óscar
1
González-Serrano, Lydia
1
Gou, Xunjie
1
Hanks, Lydia
1
Hernández-Maestro, Rosa M.
1
Hu, Nan
1
Hwang, Jinsoo
1
Järvi, Henna
1
Keränen, Joona
1
Kim, Dae-Young
1
Kim, Hong-Bumm
1
Kim, Jungkeun
1
Kim, Taegoo
1
Kim, Woo Gon
1
Kim, Yumi Park
1
Kirillova, Ksenia
1
Knežević, Mladen
1
Komppula, Raija
1
more ...
less ...
Published in...
All
Tourism management : research, policies, practice
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The impact of value co-creation on hotel brand equity and customer satisfaction
González-Mansilla, Óscar
;
Berenguer Contrí, Gloria
; …
- In:
Tourism management : research, policies, practice
75
(
2019
),
pp. 51-65
Persistent link: https://www.econbiz.de/10012063560
Saved in:
2
The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance
Piccoli, Gabriele
;
Lui, Tsz-Wai
;
Grün, Bettina
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 349-362
Persistent link: https://www.econbiz.de/10011642837
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->