Research argues that e-government technologies have positive influences on politics and democracy, improving citizens' environment as well as their engagement with their government. Although much research indicates that e-government technologies have increased citizen participation, there is...

Die neueste Entwicklung im Internet heißt "Web 2.0" oder "Soziales Internet". Damit ist vorrangig eine besondere Einbindung der Nutzer gemeint, in welcher sie als unentgeltliche Informationslieferanten an der Erstellung der Internetangebote beteiligt sind ("User Generated Content"). Das Web 2.0...

The reference book reviews and presents systematically the use of Internet in administration and politics. A process-oriented layer model defines the options of exchange and participation for all claim groups covering these topics: eAssistance, eProcurement, eService, eContracting, eSettlement,...

Digital government consists in the purposeful use of information and communication technologies (ICT), in particular the internet, to transform the relationship between government and society in a positive manner. This book focuses on the current status, prospects and foundations of digital...

E-government research has flourished as a way of disseminating information and providing services to citizens ever since the popularization of the internet. Although there have been tremendous advancements in the world of e-government, critical evaluations on the effectiveness of such methods...

Industry, academic, and government experts present a roadmap for radical change in how we govern. Learnings and recommendations point the way forward for governments in an age where standing still and doing nothing equates failure

This article presents reflections on the transposition of the private-sector concept of Total Quality Management (TQM) to the public sector.