Total Quality Management relies on the contributions of operational employees, but the process of motivating them to exhibit in- and extra-role behaviors is unclear. Employees face trade-offs before adopting these behaviors based on preferences, which are seldom directly observed; moreover, it is...

In leading manufacturing companies, many improvement ideas and productivity enhancements originate bottom-up. Employee-initiated improvements give a competitive advantage to firms that mobilize this resource, so knowledge of what triggers such behavior is valuable. We examine the antecedents of...

Today, leading manufacturing and service companies rely on Lean Management, Total Productive Maintenance and alike to foster continuous improvement and organizational learning. However, analyzing the effect of daily practiced leadership efforts by managers of operating units remains a black box....

1. Introduction -- 2. Antecedents of Behavior Supporting Bottom-up Operations Strategy Formation -- 3. Helping Colleagues, Improving Operations Quality, or Just Doing One's Job? - An Empirical Examination of Employee Behavior -- 4. Basic Human Needs and Organizational Justice Explain Job...