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~language:"eng"
~subject:"Customer satisfaction"
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Customer satisfaction
Krankenhaus
9,917
Hospital
9,763
Health care
2,681
Gesundheitsversorgung
2,680
Gesundheitswesen
1,803
Health care system
1,773
Dienstleistungsqualität
1,713
Service quality
1,705
USA
1,278
United States
1,256
Patienten
1,239
Patients
1,237
Krankenhauskosten
732
Hospital costs
728
Theorie
718
Theory
713
Hospitality industry
601
Gastgewerbe
600
Krankenhausfinanzierung
576
Hospital financing
568
Gesundheitskosten
531
Health care costs
527
Physicians
524
Ärzte
524
Kundenzufriedenheit
474
Scheduling problem
469
Scheduling-Verfahren
469
Großbritannien
467
Qualitätsmanagement
456
United Kingdom
454
Coronavirus
453
Quality management
450
Pflegeberufe
447
Nursing profession
446
Competition
368
Wettbewerb
366
Technische Effizienz
310
Technical efficiency
307
Deutschland
295
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408
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65
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404
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404
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8
Graue Literatur
8
Non-commercial literature
8
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8
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5
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5
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3
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Kazley, Abby Swanson
5
Menachemi, Nir
5
Astuti, Herni Justiana
3
Belasen, Alan T.
3
Chahal, Hardeep
3
Diana, Mark L.
3
Figueira, José Rui
3
Ford, Eric W.
3
Fredendall, Lawrence D.
3
Ghazali Musa
3
Gowen, Charles, III.
3
Lee, Jung Young
3
Malik, Shahab Alam
3
Marques, Rui Cunha
3
McFadden, Kathleen L.
3
Musunuru, Kamakshaiah
3
Nagase, Keisuke
3
Russell, Roberta S.
3
Ahmad, Nawaz
2
Akbolat, Mahmut
2
Alrawadieh, Zaid
2
Altinay, Levent
2
Amarat, Mustafa
2
Amoako, George Kofi
2
Aravena, José M.
2
Arici, Hasan Evrim
2
Ariffin, Ahmad Azmi M.
2
Baccarani, Claudio
2
Bentum-Micah, Geoffrey
2
Blobner, Manfred
2
Bondzie-Micah, Victor
2
Chen, Xi
2
Chien, Alyna T.
2
Choi, Yunsik
2
Coustasse, Alberto
2
Cudney, Elizabeth A.
2
Dedene, Guido
2
Di Pietro, Laura
2
El-Bassiouny, Noha
2
Ferrand, Yann B.
2
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
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International journal of hospitality management
27
Health care management review : HCM review
17
Health marketing quarterly
17
Journal of hospitality marketing & management
13
Quality management journal : QMJ
11
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
International journal of quality & reliability management
8
Total quality management & business excellence
8
Tourism management : research, policies, practice
8
International journal of productivity and quality management : IJPQM
7
International journal of quality and service sciences
7
International journal of contemporary hospitality management
6
International journal of pharmaceutical and healthcare marketing
6
Journal of business research : JBR
6
Journal of health organization and management
6
The TQM journal : the international review of organizational improvement
6
International journal of services and operations management : IJSOM
5
Journal of travel and tourism marketing
5
Cogent business & management
4
International journal of services and operations management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
The service industries journal
4
Electronic markets : EM ; the international journal of electronic commerce and business media
3
International journal of electronic customer relationship management : IJECRM
3
International journal of services, economics and management
3
Journal of hospital marketing & public relations
3
Journal of hospitality and tourism insights
3
Journal of industrial engineering and management : JIEM
3
Journal of retailing and consumer services
3
Omega : the international journal of management science
3
Services marketing quarterly
3
Socio-economic planning sciences : the international journal of public sector decision-making
3
The Cornell hospitality quarterly
3
Accounting and taxation review : A&TR
2
Amfiteatru economic : an economic and business research periodical
2
Argumenta oeconomica
2
Harvard business review : HBR
2
IEEE transactions on engineering management : EM
2
ILR review : the journal of work and policy
2
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ECONIS (ZBW)
473
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1
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473
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1
Determinants of e-banking adoption from customers' perspective : an empirical study
Singh, Sandeep
- In:
International journal of business and globalisation : IJBG
29
(
2021
)
4
,
pp. 470-485
Persistent link: https://www.econbiz.de/10012798172
Saved in:
2
Patient satisfaction and change in medical care provider : a longitudinal study
Marquis, M. Susan
;
Davies, Allyson Ross
;
Ware jr., John E.
-
1982
Persistent link: https://www.econbiz.de/10000011500
Saved in:
3
Is patient satisfaction sensitive to changes in the quality of care? An exploitation of the Hawthorne effect
Leonard, Kenneth Lynch
- In:
Journal of health economics
27
(
2008
)
2
,
pp. 444-459
Persistent link: https://www.econbiz.de/10003731107
Saved in:
4
Marketing and reputation aspects of neonatal safeguards and hospital-security systems
Smith, Alan D.
- In:
Health marketing quarterly
26
(
2009/10
)
2
,
pp. 117-144
Persistent link: https://www.econbiz.de/10003860268
Saved in:
5
Organizational culture and effectiveness : a study of values, attitudes, and organizational outcomes
Gregory, Brian T.
;
Harris, Stanley G.
;
Armenakis, …
- In:
Journal of business research : JBR
62
(
2009
)
7
,
pp. 673-679
Persistent link: https://www.econbiz.de/10003861849
Saved in:
6
Interpreting time series of patient satisfaction : macro vs. micro components
Frank, Björn
;
Sudo, Shuichi
;
Enkawa, Takao
- In:
Journal of hospital marketing & public relations
19
(
2009
)
1
,
pp. 15-39
Persistent link: https://www.econbiz.de/10003820131
Saved in:
7
Patient satisfaction measurement for in-hospital services : a pilot study in Greece
Priporas, Constantinos-Vasilios
;
Laspa, Christina
; …
- In:
Journal of medical marketing : device, diagnostic and …
8
(
2008
)
4
,
pp. 325-340
Persistent link: https://www.econbiz.de/10003872286
Saved in:
8
Service quality gaps analysis based on Fuzzy linguistic SERVQUAL with a case study in hospital out-patient services
Hu, Hsiu-yuan
;
Lee, Yu-cheng
;
Yen, Tieh-min
- In:
The TQM journal : the international review of …
22
(
2010
)
5
,
pp. 499-515
Persistent link: https://www.econbiz.de/10008662634
Saved in:
9
Study regarding customer perception of healthcare service quality in Romanian clinics, based on their profile
Prejmerean, Cornelia
;
Vasilache, Simona
- In:
Amfiteatru economic : an economic and business research …
11
(
2009
)
26
,
pp. 298-304
Persistent link: https://www.econbiz.de/10008666636
Saved in:
10
Keys for successful implementation of total quality management in hospitals
Carman, James M.
;
Shortell, Stephen M.
;
Foster, Richard W.
- In:
Health care management review : HCM review
35
(
2010
)
4
,
pp. 283-293
Persistent link: https://www.econbiz.de/10008668637
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