Discovering a set of domain classes during object-oriented analysis isintellectually challenging and time-consuming for novice analyzers. This chapterpresents a taxonomic class modeling (TCM) methodology that can be used forobject-oriented analysis in business applications. Our methodology helps...

Customer Relationship Management (CRM) is a strategy that integrates concepts ofknowledge management, data mining, and data warehousing in order to support anorganization’s decision-making process to retain long-term and profitable relationshipswith its customers. While it is clear from the...