Offers an integrative perspective of quality function deployment (QFD), including its benefits and shortcomings. By developing a model that includes within it the antecedents as well as the components of QFD and the potential gains accruing to an organization from QFD, clarifies this competitive...

Determines the extent to which world‐class philosophy and methods are being adopted and utilized by North American manufacturing organizations. Using mailing lists obtained from several US and Canadian chambers of commerce, 800 organizations were identified as a target group. Managers of 251...

Guanxi, a Chinese term, which means special relationships or business connections, has been known to be a prerequisite in doing business successfully, especially in China. Today, this term is quite widely known and not only prevalent in China but is a universal phenomenon. This paper reports...

Purpose – The purpose of this paper is to report an application of the CETSCALE measuring consumer ethnocentrism for high‐value consumer goods in the emerging markets of the Association of Southeast Asian Nations (ASEAN). The study examines how regional markings can be thought of as variants...

As competition abounds, the efficient organization of a company's supply chain is a vital success factor for companies in today's business world. In recent years, electronic hubs have received great attention, providing buyers and suppliers alike with a means of structuring and streamlining...

Purpose – The paper aims to research the mechanics of voluntary export restraints (VERs). It first develops a comprehensive VER research agenda, subsequently covering a 1991 VER between the European Union (EU) and Japan that established “voluntary” quotas on Japanese cars until 1999....

Purpose: This paper aims to explore the relationship between job characteristics (JC) and organizational citizenship behavior (OCB) moderated by job satisfaction (JS) among educators in the higher education institutions in the countries of the Gulf Cooperation Council (GCC), including Saudi...

Quality control of banks is discussed in the light of the recession in banking in the early 1980s. The failure of banks has been seen to be due more to poor management and control than to adverse economic conditions. Therefore the quality of institutions must be measured not simply by...

Global outsourcing is a management strategy by which an organization delegates major, non‐core functions to specialized and efficient service providers. Global outsourcing represents a significant shift in the way organizations manage and staff their business support activities. While global...