Purpose – Most manufacturing processes tend to involve more than one level of detail at the design phase. These often consist of a higher level that represents the building‐blocks of the firm and a lower level that represents a more detailed structure of the process. When designing such...

Discrete event simulation (DES) is widely known to be a quantitative research tool. A simulation modelling process is mainly based on feeding quantitative data into a model to produce quantitative results in a structured sequential process. Qualitative approaches to research take a less...

AbstractBackgroundThere is increasing recognition that modelling and simulation can assist the process of designing health care policies, strategies and operations. However, current use is limited and the questions of what methods to use and when remain underdeveloped.MethodsThis paper proposes...

Purpose: With the ever-expanding online shopping, electronic word-of-mouth (eWOM) has become a significant factor affecting the consumer decision-making behaviour. This is specially the case when considering Generation Y (Millennials), who are old enough to be independent buyers and young to be...

Purpose: Information security management (ISM) is proving to be an important topic in the modern world; in environments that will rely a great deal on digital technologies, such as smart cities, ISM research is of high importance and needs to be well analysed. The paper aims to discuss these...

Purpose: The purpose of this paper is to help in providing a better understanding on knowledge sharing amongst academics in higher education institutions (HEIs). The aim of this study is realized by profiling existing literature to understand the determinants of knowledge sharing, research...

Purpose – The increase in business process management projects in the past decade has seen an increase in demand for business process modelling (BPM) techniques. A rapidly growing aspect of BPM is the use of workflow management systems to automate routine and sequential processes. Workflows...

Purpose – The purpose of this paper is to address the problem of designing artificial complex adaptive systems, like information systems and organisations, by developing a proof‐of‐concept conceptual proto‐agent model. Design/methodology/approach – The paper develops an exploratory...