In this paper, a case study conducted on a small third‐party logistics (3PL) company in Hong Kong is presented. This company is interesting in that it has been designated as the “king” of Hong Kong's 3PL (in‐bound) logistics companies. The company has been successful in its overall...

Electronic data interchange (EDI) plays a major part in improving organizational competitiveness in the twenty‐first century global market. Telecommunication technologies have improved the effectiveness of communication along the value chain. Information technology (IT) has been helpful in...

This paper presents a literature review of, and classification scheme for, Internet marketing (IM) research. The review covers 270 journal articles published between 1987 and 2000 in three types of journals: marketing; economics, business and management; and information systems and information...

Purpose – The objective of this paper is to illustrate and examine the different flexibility strategies adopted by supply chain participants as a result of different environmental uncertainties. Design/methodology/approach – An exploratory multi‐case study, involving five Chinese companies...

Purpose – Hospitality organizations, whether large or small, are complex entities requiring managers to work through frontline employees to manage every guest's moment of truth and meet their firms' goals and objectives. This study aims to test propositions that firms whose staffing policies...

Presents the findings of two surveys of computer‐based technologies to support operations management (OM) in Hong Kong. One of the surveys is to examine the status of the use of computer‐based technology and to uncover the extent to which it is being used to support quality including such...

Purpose – To review the academic literature on customer relationship management (CRM), provide a comprehensive bibliography and propose a method of classifying that literature. Design/methodology/approach – A range of online databases were searched to provide a comprehensive listing of...

Purpose – In light of the growth of internet usage and its important role in the field of e‐commerce, electronic word‐of‐mouth (eWOM) has been changing people's behavior and decisions. People count on other users' opinions and information; they sometimes even make offline decisions based...

Purpose – To present a comprehensive literature review of human resource information systems (HRIS) and to report the results of a survey on the implementation of HRIS in Hong Kong. Design/methodology/approach – A structured questionnaire was designed, pre‐tested, modified, and used to...