Twenty years ago strategy was synonymous with formalised strategic planning. Nowadays, although strategic planning systems still exist in organisations, they are not seen as the main or only vehicle through which strategies actually develop. It is recognised that other managerial processes play...

It is of course quite impossible for me to speak for all librarians on the subject of ‘What the public librarian wants from computers’, although I think I should not be far wrong in saying that at the present time only a minute proportion of public librarians have given serious consideration...