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Same scandal, different moral judgments : the effects of consumer-firm affiliation on weighting transgressor-related information and post-scandal patronage intentions

Lo, Carolyn Jia’En; Tsarenko, Yelena; Tojib, Dewi - In: European Journal of Marketing 55 (2021) 12, pp. 3162-3190

Purpose: Corporate scandals involving senior executives plague many businesses. Although customers and noncustomers may be exposed to news of the same scandal, they may appraise dimensions of the transgression differently, thereby affecting post-scandal patronage intentions. The purpose of this...

Persistent link: https://www.econbiz.de/10012638172

Does consumer‐firm affiliation matter? The impact of social distance on consumers’ moral judgments

Lo, Carolyn J.; Tsarenko, Yelena; Tojib, Dewi - In: Psychology & Marketing 36 (2019) 12, pp. 1215-1225

Persistent link: https://www.econbiz.de/10012189569

To tell or not to tell? The roles of perceived norms and self-consciousness in understanding consumers' willingness to recommend online secondhand apparel shopping

Lo, Carolyn J.; Tsarenko, Yelena; Tojib, Dewi - In: Psychology & Marketing 36 (2019) 4, pp. 287-304

Persistent link: https://www.econbiz.de/10012083960

How does service robot anthropomorphism affect human co-workers?

Tojib, Dewi; Sujan, Rahul; Ma, Junzhao; Tsarenko, Yelena - In: Journal of service management 34 (2023) 4, pp. 750-769

Persistent link: https://www.econbiz.de/10014338203

The role of perceived fit in the tourist destination choice

Tojib, Dewi; Tsarenko, Yelena; Ho, Ting Hin; Tuteja, Geetu - In: Tourism analysis : an interdisciplinary tourism & … 27 (2022) 1, pp. 63-76

Persistent link: https://www.econbiz.de/10013286062

The role of personality characteristics and service failure severity in sonsumer forgiveness and service autcomes

Tsarenko, Yelena; Tojib, Dewi - In: Journal of marketing management : MM 28 (2012) 9/10, pp. 1217-1239

Persistent link: https://www.econbiz.de/10009615184

Consumers' forgiveness after brand transgression : the effect of the firm's corporate social responsibility and response

Tsarenko, Yelena; Tojib, Dewi - In: Journal of marketing management : MM 31 (2015) 17/18, pp. 1851-1871

Persistent link: https://www.econbiz.de/10011406204

The positive effects of customers’ power on their behavioral responses after service failure

Sembada, Agung; Tsarenko, Yelena; Tojib, Dewi - In: Journal of service research : JSR 19 (2016) 3, pp. 337-351

Persistent link: https://www.econbiz.de/10011665459

Understanding consumer intention to use mobile services

Revels, Janeaya; Tojib, Dewi; Tsarenko, Yelena - In: Australasian marketing journal 18 (2010) 2, pp. 74-80

Persistent link: https://www.econbiz.de/10003975207

The influence of online review exposure on reviewers’ intensity level of negative word of mouth

Rouliez, Paulette; Tojib, Dewi; Tsarenko, Yelena - In: Journal of hospitality & tourism research : JHTR ; the … 43 (2019) 5, pp. 712-733

Persistent link: https://www.econbiz.de/10012053337