Traditional work models often need more flexibility and time autonomy for employees, especially in manufacturing. Quantitative approaches and Artificial Intelligence (AI) applications offer the potential to improve work design. However, current research does not entirely focus on human-centric...

Increasingly, cruise operators are utilising information and communication technologies (ICTs) to improve service-effectiveness and process efficiency, both on- and off-board. Therefore, it is worth initiating a discussion on the potential and challenges ICTs entail for both cruise operators’...