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Do online services contribute to establishing brand equity within the retail banking context?

Al-Hawari, Mohd Ahmad - In: Journal of relationship marketing : innovations & … 10 (2011) 3, pp. 145-166

Persistent link: https://www.econbiz.de/10009356128

Automated service quality as a predictor of customers' commitment : a practical study within the UAE retail banking context

Al-Hawari, Mohd Ahmad - In: Asia Pacific journal of marketing and logistics 23 (2011) 3, pp. 346-366

Persistent link: https://www.econbiz.de/10009269525

What hooks customers into using online reservation portals : a multichannel perspective

Al-Hawari, Mohd Ahmad - In: International journal of electronic customer … 7 (2013) 1, pp. 1-20

Persistent link: https://www.econbiz.de/10009783144

How the personality of retail bank customers interferes with the relationship between service quality and loyalty

Al-Hawari, Mohd Ahmad - In: The international journal of bank marketing : IJBM 33 (2015) 1, pp. 41-57

Persistent link: https://www.econbiz.de/10010530075

How the personality of retail bank customers interferes with the relationship between service quality and loyalty

Al-hawari, Mohammad Ahmad - In: International Journal of Bank Marketing 33 (2015) 1, pp. 41-57

Purpose – The purpose of this study was to test how customers’ personality traits affect the importance of service quality in triggering customer loyalty. Design/methodology/approach – A survey was used to collect information from respondents about their attitude toward and experiences...

Persistent link: https://www.econbiz.de/10014760997

Investigating the factors affecting university students' e-loyalty intention towards the Blackboard system

Mouakket, Samar; Al-hawari, Mohammad Ahmad - In: International journal of business information systems : … 9 (2012) 3, pp. 239-260

Persistent link: https://www.econbiz.de/10009869883

Leader-member exchange and frontline employees' innovative behaviors : the roles of employee happiness and service climate

Bani-Melhem, Shaker; Al-Hawari, Mohd Ahmad; Quratulain, … - In: The international journal of productivity and … 71 (2022) 2, pp. 540-557

Persistent link: https://www.econbiz.de/10012887628

Investigating the factors affecting university students' e-loyalty intention towards the Blackboard system

Mouakket, Samar; Al-Hawari, Mohd Ahmad - In: International journal of business information systems : … 9 (2012) 3, pp. 239-260

Persistent link: https://www.econbiz.de/10009511674

Do offline factors trigger customers' appetite for online continual usage? : a study of online reservation in the airline industry

Al-Hawari, Mohd Ahmad; Mouakket, Samar - In: Asia Pacific journal of marketing and logistics 24 (2012) 4, pp. 640-657

Persistent link: https://www.econbiz.de/10009659848

Employees or technology-based services : a practical study of predicting brand equity within the UAE retail banking context

Al-Hawari, Mohd Ahmad; Al-Hawari, Maen Ahmad - In: International journal of services and operations management 14 (2013) 3, pp. 298-320

Persistent link: https://www.econbiz.de/10009720979