Purpose: The purpose of this paper is to examine the relationship between hybrid HR systems in call centers and their effect on workers' performance. Design/methodology/approach: Drawing on a sample of 337 call center operator-supervisor dyads, the authors analyzed how the joint perceptions of...

Purpose – The idea of being authentic at work is gaining traction in both academia and organizations. The purpose of this paper is to test whether four types of perceived organizational culture (hierarchical, clan, market, and adhocracy) influence employees’ authenticity and whether behaving...

Purpose Talent management is a twenty-first-century concern. Attracting talented individuals to organizations is an important source for firm competitive advantage. Building on signaling theory, this paper proposes that corporate social responsibility (CSR) can be an important tool for talent...