Quality became the management imperative of the last two decades and willcontinue to be the key to success in the future. We often see the words quality first , anddemands for quality invade every sphere of activity, from the motor vehicles we drive, to thedomestic appliances we use, the food we...

As a result of the extremely volatile world economy in 2008, tourism demand slowed significantly through the year. The last six months of 2008, in particular, showed an abrupt shift in trends with international tourist arrivals flat or showing negative growth. Overall, the 5% growth of the...