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Modeling the Human Side of Ser...
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Schneider, Benjamin
57
Bowen, David E.
36
Ehrhart, Mark G.
6
Humphries, Jane
6
Macey, William H.
6
Fisk, Raymond P.
4
Anderson, Laurel
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Discussion papers in economic and social history
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Journal of service management
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Journal of Service Management
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
3
The Economic History Review
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1
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Enterprise transformation : understanding and enabling fundamental change
1
European review of economic history : EREH
1
Foundations for organizational science
1
HRM practices and procedures II
1
Handbook of employee engagement : perspectives, issues, research and practice
1
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1
Handbook of service science ; [Vol. 1]
1
Harvard Business School General Management Unit Case
1
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1
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1
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Journal of Services Marketing
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Journal of retailing and consumer services
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New directions in organizational behavior ; Vol. 1
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Operations management : a strategic approach
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ECONIS (ZBW)
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Other ZBW resources
7
USB Cologne (EcoSocSci)
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EconStor
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OLC EcoSci
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Learning from the pioneering founders of the service research field
Bowen, David E.
;
Fisk, Raymond P.
;
Bateson, John E. G.
; …
- In:
Journal of service management
34
(
2023
)
4
,
pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
Saved in:
2
Winning the service game : revisiting the rules by which people co-create value
Schneider, Benjamin
;
Bowen, David E.
-
2010
Persistent link: https://www.econbiz.de/10003968682
Saved in:
3
A service climate synthesis and future research agenda
Bowen, David E.
;
Schneider, Benjamin
- In:
Journal of service research : JSR
17
(
2014
)
1
,
pp. 5-22
Persistent link: https://www.econbiz.de/10010356892
Saved in:
4
Perspectives on the organizational context of frontlines : a commentary
Schneider, Benjamin
;
Bowen, David E.
- In:
Journal of service research
22
(
2019
)
1
,
pp. 3-7
Persistent link: https://www.econbiz.de/10012005736
Saved in:
5
The climate for service : evolution of a construct
Schneider, Benjamin
;
Bowen, David E.
;
Ehrhart, Mark G.
- In:
Handbook of organizational culture and climate
,
(pp. 21-36)
.
2000
Persistent link: https://www.econbiz.de/10003159793
Saved in:
6
The changing role of employees in service theory and practice : an interdisciplinary view
Bowen, David E.
- In:
Human resource management review
26
(
2016
)
1
,
pp. 4-13
Persistent link: https://www.econbiz.de/10011429245
Saved in:
7
An organizational behavior/human resource management perspective on the roles of people in a service organization context : frameworks and themes
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014456568
Saved in:
8
Lessons for all when service scholarship and management practice come together
Bowen, David E.
- In:
Organizational dynamics : a quarterly review of …
49
(
2020
)
3
,
pp. 1-10
Persistent link: https://www.econbiz.de/10012290777
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9
A tribute to Dr Pierre Eiglier : a service field founder with timeless service wisdom
Bowen, David E.
- In:
Journal of service management
34
(
2023
)
1
,
pp. 1-9
Persistent link: https://www.econbiz.de/10013537612
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10
Good jobs and bad jobs in history
Schneider, Benjamin
-
2022
Persistent link: https://www.econbiz.de/10014234327
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