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Henseler, Jörg
105
Bloemer, Johanna M.
31
Bloemer, Josée
17
Ringle, Christian M.
17
Sarstedt, Marko
13
Schuberth, Florian
11
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Kasper, Hans D. P.
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Baumgarth, Carsten
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Driessen, Paul H.
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1
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
2
The psychological antecedents of employee referrals
Bloemer, Johanna M.
- In:
The international journal of human resource management
21
(
2010
)
10/12
,
pp. 1769-1791
Persistent link: https://www.econbiz.de/10008732204
Saved in:
3
Marketing: its dynamics and challenges : proceedings
Bloemer, Johanna M.
(
contributor
);
Lemmink, Jos
(
contributor
)
-
1994
Persistent link: https://www.econbiz.de/10000923278
Saved in:
4
(1994). - XXIII, 748 S. : graph. Darst.
Bloemer, Johanna M.
(
ed.
);
Lemmink, Jos
(
ed.
); …
-
1994
Persistent link: https://www.econbiz.de/10000923279
Saved in:
5
(1994). - S. 749 - 1486 : graph. Darst.
Bloemer, Johanna M.
(
ed.
);
Lemmink, Jos
(
ed.
); …
-
1994
Persistent link: https://www.econbiz.de/10000923280
Saved in:
6
The complex relationship between consumer satisfaction and brand loyalty
Bloemer, Johanna M.
- In:
Journal of economic psychology : research in economic …
16
(
1995
)
2
,
pp. 311-329
Persistent link: https://www.econbiz.de/10001187042
Saved in:
7
The psychology behind commitment and loyalty : an empirical study in a bank setting
Bloemer, Johanna M.
;
Odekerken-Schröder, Gaby
; …
-
2002
Persistent link: https://www.econbiz.de/10001780785
Saved in:
8
The impact of need for social affiliation and consumer relationship proneness on behavioural intentions : an empirical study in a hairdresser's context
Bloemer, Johanna M.
;
Odekerken-Schröder, Gaby
; …
-
2002
Persistent link: https://www.econbiz.de/10001780786
Saved in:
9
Constraints and dedication as drivers for relationship commitment : an empirical study in a health-care context
Odekerken-Schröder, Gaby
(
contributor
); …
-
2002
-
[Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001781964
Saved in:
10
Coping with confusion : the case of the Dutch mobile phone market
Kasper, Hans D. P.
;
Bloemer, Johanna M.
;
Driessen, Paul H.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
2
,
pp. 140-160
Persistent link: https://www.econbiz.de/10003964468
Saved in:
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