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Empathy and delight in a personal service setting

Thi Nguyet Que Nguyen; Quan Ha Minh Tran; Chylinski, Mathew - In: Australasian marketing journal 28 (2020) 1, pp. 11-17

Persistent link: https://www.econbiz.de/10012253909

When giving is good for encouraging social entrepreneurship

Truc Thanh Le; Thi Nguyet Que Nguyen; Quan Ha Minh Tran - In: Australasian marketing journal 28 (2020) 4, pp. 253-262

Persistent link: https://www.econbiz.de/10012429466

Brand experience and consumers' social interactive engagement with brand page : an integrated-marketing perspective

Paramita, Widya; Huynh Ba Chan Nhu; Ngo, Liem Viet; … - In: Journal of retailing and consumer services 62 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012648851

The role of perceived entrepreneurial passion on creativity : a study of Vietnamese social ventures

Truc Thanh Le; Paramita, Widya; Quan Ha Minh Tran; La … - In: Australasian marketing journal : AMJ ; official journal … 31 (2023) 3, pp. 251-261

Persistent link: https://www.econbiz.de/10014321881

It takes two to tango : the role of customer empathy and resources to improve the efficacy of frontline employee empathy

Ngo, Liem Viet; Thi Nguyet Que Nguyen; Nam The Tran; … - In: Journal of retailing and consumer services 56 (2020), pp. 1-8

Persistent link: https://www.econbiz.de/10012389857

When do-good meets empathy and mindfulness

Thi Nguyet Que Nguyen; Ngo, Liem Viet; … - In: Journal of retailing and consumer services 50 (2019), pp. 22-29

Persistent link: https://www.econbiz.de/10012114111

Realising the value of knowledge resources and capabilities : an empirical study

Nguyen, Thi Nguyet Que; Ngo, Liem Viet; Northey, Gavin; … - In: Journal of Knowledge Management 23 (2019) 2, pp. 374-395

Purpose: Drawing upon the resource-based view of the firm, this paper aims to develop and empirically validate a model that examines the relationships between technical knowledge management infrastructure (TKMI), social KM infrastructure (SKMI) and competitive advantage provided by KM (CAPKM)....

Persistent link: https://www.econbiz.de/10012075825

Using 360 degree peer review to validate self‐reporting in human capital measurement

Massingham, Peter; Nguyet Que Nguyen, Thi; Massingham, Rada - In: Journal of Intellectual Capital 12 (2011) 1, pp. 43-74

Purpose – The purpose of this paper is to address the subjectivity inherent in existing methods of human capital value measurement (HCVM) by proposing a 360‐degree peer review as a method of validating self‐reporting in HCVM surveys. Design/methodology/approach – The case study is based...

Persistent link: https://www.econbiz.de/10014875575