The information systems, e-business, and e-government literature has unanimously shown that trust and risk are antecedents of the use of information technology and technology-based services. However, a deeper understanding of the relationship between trust and risk, especially when taking into...

Public administration institutions increasingly use business process management (BPM) to innovate internal operations, increase process performance and improve their services. Research on private sector companies has shown that organizational culture may impact an organization's BPM and this...

[Conclusion] As far as we are aware, this study is one of the first to give a comprehensive overview of research on trust in the context of technology. It thus goes beyond previous studies that examine trust in the context of specific technologies in that it uncovers and structures the status...