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CRM scale development for enhancing business excellence in the Indian airline sector
Agariya, Arun Kumar
;
Tikoria, Jyoti
- In:
International journal of business excellence
12
(
2017
)
4
,
pp. 537-557
Persistent link: https://www.econbiz.de/10011801640
Saved in:
2
Benchmarking business excellence practices : a case-based approach
Mavilavalappil, Unnikrishnan Palakkil
;
Tikoria, Jyoti
; …
- In:
International journal of process management and …
11
(
2021
)
4
,
pp. 498-541
Persistent link: https://www.econbiz.de/10012595919
Saved in:
3
TQM to business excellence : a research journey (1985-2018)
Unnikrishnan, P. M.
;
Tikoria, Jyoti
;
Agariya, Arun Kumar
- In:
International journal of business excellence
19
(
2019
)
3
,
pp. 323-363
Persistent link: https://www.econbiz.de/10012145754
Saved in:
4
SERVQUIX : a tool for service quality measurement in Indian banks
Agariya, Arun Kumar
;
Tikoria, Jyoti
- In:
International journal of services and operations …
46
(
2023
)
4
,
pp. 520-539
Persistent link: https://www.econbiz.de/10015062930
Saved in:
5
What really leads to partner relationship management? : a review of literature
Agarwal, Anuja
;
Singh, Deepali
;
Agariya, Arun Kumar
- In:
Journal of relationship marketing : innovations & …
16
(
2017
)
4
,
pp. 245-285
Persistent link: https://www.econbiz.de/10011820608
Saved in:
6
SRM index development and validation in Indian automobile sector
Agariya, Arun Kumar
;
Singh, Deepali
- In:
International journal of business performance and …
8
(
2016
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10011610193
Saved in:
7
CRM index : an effective weapon for relationship enhancement
Agariya, Arun Kumar
;
Singh, Deepali
- In:
International journal of financial services management …
6
(
2013
)
3
,
pp. 179-199
Persistent link: https://www.econbiz.de/10010338906
Saved in:
8
Predicting resilience in retailing using grey theory and moving probability based Markov models
Rajesh, R.
;
Agariya, Arun Kumar
;
Rajendran, Chandrasekharan
- In:
Journal of retailing and consumer services
62
(
2021
),
pp. 1-16
Persistent link: https://www.econbiz.de/10012648823
Saved in:
9
From extrospection to introspection : the Shrimad Bhagwad Gita-based framework for planetizens during VUCA times
Sharma, J. K.
;
Agariya, Arun Kumar
- In:
International journal of Indian culture and business …
31
(
2024
)
1
,
pp. 76-105
Persistent link: https://www.econbiz.de/10015064608
Saved in:
10
What really defines relationship marketing? : a review of definitions and general and sector-specific defining constructs
Agariya, Arun Kumar
;
Singh, Deepali
- In:
Journal of relationship marketing : innovations & …
10
(
2011
)
4
,
pp. 203-237
Persistent link: https://www.econbiz.de/10009492518
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