Cities have a big influence on a country's economic and social growth. However, India's present infrastructure is collapsing under the weight of an exponentially growing population. To meet this challenge, India will need to discover better ways to manage complexities, cut costs, raise...

Purpose – The paper aims to describe a novel framework for service design to achieve the overall goal of sustainability and to characterize it while exploring the benefit of doing so for both sustainability and service. This novel framework also proposes new opportunities for...

Purpose – The authors aim to describe the mutual perspectives of sustainability and service science and characterize them for the design and development of more sustainable services and to promote an overall shift toward sustainability. Design/methodology/approach – The paper presents a...