Flow production lines with finite buffer capacities are used in practice for mass production, e.g., in the automotive and food industries. The decision regarding the allocation of buffer capacities to mitigate throughput losses from stochastic processing times and unreliable stations is known as...

In this paper, we analyze the performance of call centers of financial serviceproviders with two levels of support and a time-dependent overflow mechanism.Waiting calls from the front-office queue flow over to the back office, if a waiting-timelimit is reached and at least one back-office agent...

This paper presents a linear programming approach to analyze and optimizeow lines with limited buer capacities and stochastic processing times. The basic ideais to solve a huge but simple linear program that models an entire simulation run of amulti-stage production process in discrete time, to...

This paper treats the problem of setting the inventory level of closed-loop owlines operating under the constant-work-in-process (CONWIP) protocol. We solve ahuge but simple linear program that models an entire simulation run of a closed-loopow line in discrete time to determine a production...