Bu çalışmanın hedefi, bütçesel katılımın yöneticilerin bütçe hedeflerine bağlılıkları, işle ilgili bilgileri ve iş tatminleri üzerindeki etkisini incelemektir. Bu hedefi gerçekleştirmek için gerekli olan veri, Marmara bölgesinde faaliyet gösteren çoğunluğu otomotiv...

Bu çalışmanın amacı, muhasebecilerin iş memnuniyetlerine ilişkin algılamalarının, örgütsel bağlılık ve işten ayrılma eğilimleri üzerindeki etkisini incelemektir. Bu amaçla Türkiye'nin çeşitli coğrafi bölgelerindeki muhasebe bürolarında (serbest muhasebeci ile serbest...

Bu çalışmanın hedefi, muhasebe finansman öğretim elemanı, bağımlı ve bağımsız muhasebeci ile denetçilerin kar yönetimi uygulamalarına yönelik etik yargılarının önemli oranda farklılaşıp farklılaşmadığını araştırmaktır. Bu araştırmayı gerçekleştirmek için...

Purpose – Corporate image, perceived service quality, trust and customer switching costs are the major antecedents of customer loyalty, and loyal customers may buy more, accept higher prices and have a positive word‐of‐mouth effect. Also we know that the cost of selling to new customers is...

Purpose – In the GSM mobile telephony sector, the main condition for protecting the subscriber base is to win customer loyalty, a key necessity for the maintenance of a brand's life in the long term. To achieve this aim, customer satisfaction and trust must be measured and “switching...

Purpose – To build a National Consumer Satisfaction Index for Turkey, drawing on models already in existence in Sweden, the USA, Norway and the European Union. In so doing, to remedy observed practical shortcomings of those indices. Design/methodology/approach – Structural equation modelling...

In recent years, service quality, trust, corporate image and switching cost are mainly viewed as the primary determinants of repeat choice behavior. In the literature, according to many authors, switching costs have (1) financial switching cost, (2) procedural switching cost and (3) relational...

Nowadays, protecting market share against rival firms is more important than ever due to the decline in market growth rate and the increase in the competition. The main requirement for protecting market share is to create loyal customers. Switching costs are one of the strategies for reaching...

This study employs six dimensions of service quality scale that is developed by Carman (2000) and Kara et al. (2005) to better understand the factors underlying healthcare customers' perceptions of service quality. These dimensions investigated are namely tangibility, reliability,...