Kwiatek, Piotr; Thanasi-Boçe, Marsela - In: Marketing Intelligence & Planning 37 (2019) 5, pp. 542-554
Purpose: Loyalty programs (LPs) in a business-to-business (B2B) context have been under-researched when compared to consumer markets. The purpose of this paper is to investigate if and to what extent the loyalty program activity (LPA) based on recency, frequency and monetary framework reflects...